Privacy Policy — 966pk Gaming & Betting Platform

1 Introduction

966pk is an online gaming and sports betting platform serving Pakistani players. When you register an account, use the platform, or interact with any of our services — including depositing PKR, placing bets on Cricket, PSL, Football or Esports, playing casino games, or contacting support — you provide us with certain personal information. This policy explains what that information is, how it is used, and what rights you have over it.

We take data privacy seriously. The principles guiding how 966pk handles personal information are: collect only what is needed, use it only for clearly stated purposes, protect it properly, and give members genuine control over their own data.

This policy applies to all personal data processed in connection with your use of 966pk, regardless of how you access the platform — via a browser on a mobile device, a desktop computer, or any other access method.

2 Data We Collect

The personal data 966pk collects falls into the following categories:

Registration & Identity Data

When you create a 966pk account, we collect your full name, date of birth, email address, mobile number, and any identity verification documents you submit (such as a copy of your CNIC). This data is required to create and verify your account.

Financial & Transaction Data

All deposits and withdrawals processed through 966pk are in PKR. We record transaction amounts, dates, payment methods used (JazzCash, Easypaisa, Raast, bank transfer, card, or other mobile wallet), and transaction reference numbers. We do not store complete card numbers or mobile wallet PINs — payment processing is handled by our secure payment partners.

Gaming & Betting Activity

We maintain records of your betting and gaming activity on 966pk — games played, bets placed, stakes, results, and session history. This data is used for account management, responsible gaming monitoring, and to resolve any disputes.

Technical & Device Data

We automatically collect certain technical information when you access the platform: IP address, device type, browser type and version, operating system, session timestamps, and pages visited. This data is used for security monitoring, platform optimisation, and fraud prevention.

Communications Data

If you contact 966pk support, we retain records of those communications — including chat transcripts, emails, and support ticket details — in order to manage your queries and maintain a history of account-related interactions.

3 How We Use Your Data

966pk uses your personal data for the following purposes:

• Account Management: Creating, maintaining, and administering your 966pk account, including processing deposits, withdrawals, and bonus credits in PKR.
• Identity Verification: Verifying your age and identity before processing withdrawals, as required to prevent fraud and protect all members.
• Platform Operation: Providing the gaming, betting, Live Casino, Fish Games, and Bingo services you access through 966pk.
• Security & Fraud Prevention: Monitoring account activity to detect unusual patterns, potential fraud, multi-accounting, bonus abuse, and other prohibited conduct.
• Responsible Gaming: Using gaming activity data to identify patterns that may indicate problem gambling behaviour, and to facilitate responsible gaming tools like deposit limits and self-exclusion.
• Customer Support: Addressing your queries, resolving disputes, and maintaining a history of interactions with the support team.
• Platform Improvement: Analysing aggregated usage data (not personally identified) to improve platform performance, navigation, and the range of games and betting markets available.
• Personalisation: Tailoring platform content, game recommendations, and promotional offers to your stated preferences and activity history, where you have consented to this.
• Communications: Sending account-related notifications such as transaction confirmations, security alerts, and promotional messages (where you have not opted out of marketing communications).

4 Legal Basis for Processing

966pk processes your personal data on the following legal grounds depending on the purpose:

• Contract Performance: Processing your data is necessary to provide the services you have signed up for — managing your account, processing PKR transactions, and providing access to games and betting markets.
• Legitimate Interests: Fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring are carried out on the basis of 966pk's legitimate interest in operating a safe and sustainable platform.
• Consent: For optional processing such as personalised marketing communications, we rely on your explicit consent. You can withdraw this consent at any time through your account settings.
• Legal Obligation: Identity verification and the retention of certain transaction records may be required to meet legal obligations. We will comply with valid, lawfully issued requests from competent authorities.

5 Data Sharing

966pk does not sell your personal data. We share it only with the following carefully selected categories of third parties, and only to the extent necessary for the stated purpose:

Payment Processors

To process deposits and withdrawals in PKR, we share necessary transaction data with our payment partners including JazzCash, Easypaisa, Raast, and other card and wallet processing services. These partners receive only the data required to complete the transaction and are contractually bound to handle it securely.

Game & Content Providers

The casino games, Live Casino titles, Fish Games, and sports betting content on 966pk are supplied by third-party software providers. Limited technical data (session tokens, game round IDs) is shared with these providers to enable gameplay. Personal identity data is not passed to game providers.

Identity Verification Services

To verify your age and identity, we may use a third-party KYC (Know Your Customer) verification service. The identity documents you submit may be processed by this partner on our behalf.

Fraud Prevention & Security

966pk participates in fraud prevention networks. Certain risk signals derived from account activity (not your full personal profile) may be shared with these services to help protect members and the platform from fraudulent activity.

Legal & Regulatory

966pk will disclose personal data to competent authorities where required by a valid legal process or court order. We will notify you of such requests where we are legally permitted to do so.

6 Cookies & Tracking Technologies

966pk uses cookies and similar tracking technologies on the platform. Cookies are small data files placed on your device that help the platform function correctly and improve your experience.

Essential Cookies

These are necessary for the platform to work. They maintain your login session, remember your language preferences, and keep your bet slip and cashier sessions active. The platform cannot function properly without these cookies. They cannot be disabled without affecting platform functionality.

Performance & Analytics Cookies

These cookies collect aggregated, anonymised data about how members navigate the platform — which pages are visited most, where users drop off, and how long sessions last. This information helps us improve the platform. No personally identifiable information is included in this data.

Preference & Personalisation Cookies

These remember your settings and preferences — such as your preferred sports or game categories — so we can show you more relevant content when you return to the platform. You can opt out of personalisation in your account settings.

Managing Cookies

You can control and delete cookies through your browser settings. Disabling all cookies may affect the functionality of the 966pk platform, including your ability to stay logged in or use the cashier. We recommend allowing at least essential cookies for a normal platform experience.

7 Data Retention

966pk retains personal data for as long as necessary to fulfil the purposes for which it was collected, and to meet any legal or regulatory retention requirements. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a period after account closure as required by applicable record-keeping obligations.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years from the date of the transaction.
• Identity verification documents: Retained for the period required by applicable identity verification and anti-money laundering obligations.
• Support communications: Retained for three years from the date of the last interaction, or longer where required for dispute resolution.
• Technical logs: Generally retained for 12 months from the date of collection, unless a security investigation requires longer retention.

When data is no longer required and has passed its retention period, it is securely deleted or anonymised so it can no longer be associated with you.

8 Security Measures

Protecting your personal and financial data is a core responsibility at 966pk. We apply the following security measures:

• Encrypted data transmission using HTTPS/TLS for all platform communications.
• Encrypted storage of sensitive data including passwords and identity verification information.
• Access controls limiting which staff can view personal data, based on role and need.
• Regular security reviews and monitoring of platform infrastructure.
• Two-factor authentication (2FA) available for member accounts to add an extra layer of login security.
• Automatic session timeouts to reduce risk from unattended logged-in devices.

No security system is completely foolproof. In the event of a data breach that poses a risk to your personal data, 966pk will notify affected members promptly and take immediate steps to contain and address the incident.

You are also responsible for maintaining the security of your own account — keep your login credentials private, do not share them with anyone, and contact support immediately if you suspect unauthorised access to your account.

9 Your Rights Over Your Data

As a 966pk member, you have the following rights regarding your personal data. You can exercise most of these directly through your account settings, or by contacting support.

To exercise any of these rights, contact the 966pk support team through the help section in your account dashboard. We will respond to all valid requests within a reasonable timeframe. Note that certain retention obligations — particularly for transaction records — may limit our ability to delete some data even after account closure.

10 Minors

966pk is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. Age verification is a required step in the account activation process — members must submit valid identity documents confirming they are 18 or older before withdrawals are enabled.

If we discover that an account has been created by, or on behalf of, a person under 18, that account will be closed immediately, all funds will be handled in accordance with our Terms and Conditions, and the matter may be escalated further. If you believe a minor has registered on 966pk using false information, please contact support immediately.

11 Changes to This Policy

966pk may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When a material change is made, the "Last Updated" date at the top of this page will be revised.

For significant changes that materially affect how your data is used, we will notify active members by email or through an in-platform notification before the changes take effect. We encourage you to review this policy periodically to stay informed.

Your continued use of the 966pk platform after a policy update constitutes acceptance of the revised Privacy Policy. If you do not accept the changes, you should stop using the platform and contact support to arrange account closure.

12 Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or how 966pk handles your personal data, please get in touch through the support channel available in your account dashboard.

You can also find related information across these pages:

• Terms and Conditions — Full rules governing your use of the platform.
• Responsible Gaming — Tools and guidance for managing your gaming activity.
• FAQ — Answers to common questions about your account and the platform.
• About Us — Background on who we are and what 966pk is.

We aim to respond to all data-related queries within five working days. For urgent security concerns such as suspected unauthorised account access, please flag this as high priority when contacting support.